Safer City Sentinel is a professional responder tool, licensed per organisation. You can ask us to delete your account and personal data at any time. This page explains how to request it, what is removed, and what we must keep to meet the law.
You can request that your individual account and personal data be deleted in either of these ways:
We verify your identity (we may ask one or two follow-up questions), deactivate your access on verification, and complete deletion within 30 days — subject to the legal retention below.
To delete your organisation's Sentinel account and its data, your authorised administrator or billing contact should email us. We'll confirm scope, handle any legal retention, and confirm completion by email.
On a verified responder deletion request, we remove from our active systems immediately (and from backups within 30 days):
Note on ANPR/LPR: number-plate scans are not stored on your phone — the operational record lives on the organisation's Prometheus platform and belongs to the organisation, so it is handled under the organisation's agreement and POPIA, not deleted from a single responder request.
Some records are retained after deletion to meet the law, maintain chain-of-custody for dispatched or evidential events, and support investigations. Where kept, records are restricted to authorised purposes and de-identified where possible.
| Data | Retention | Why |
|---|---|---|
| Operational records the organisation owns (patrol / occurrence-book / incident / dispatch outcomes) | Per the organisation's service agreement & law | These belong to the organisation, not the individual responder; chain-of-custody & investigations |
| Evidence captured on duty (photos, ANPR reads on Prometheus) | Per organisation policy & legal hold | Evidential value; defensibility of dispatched events |
| Security & audit logs (IP, anomaly events) | Up to 1 year | Detect and prevent fraud and abuse |
| Backups | 30 days | Operational recovery; cycled out within 30 days |
If a legal hold, dispute, or active investigation involves your data, retention may be extended until that matter closes.