Get help with Safer City Sentinel — reach our team directly, find answers to common questions, or manage your account. In a live emergency, always contact your relevant emergency number first.
The fastest way to reach us is by email — we aim to respond within one business day.
Email info@prometheussentinel.com or call 0860 911 723 during office hours. Describe what you were doing and what went wrong, and include screenshots if you can — it helps us resolve issues quickly.
Access is granted per organisation. Book a demo or email info@prometheussentinel.com and we'll set your team up. See the How-to guide for a walkthrough once you're in.
You can cancel at any time. See our Cancel a subscription page for step-by-step instructions, including how to cancel an App Store or Google Play subscription from your device.
In-app: Profile → Settings → Delete my account. Or see our Delete Account page for exactly what is removed vs retained. Deleting your account does not automatically cancel an App Store / Google Play subscription — cancel that separately.
Yes. Data is isolated per organisation with encryption and access controls. See our Privacy Policy and POPIA Policy for the detail.
No. Sentinel complements official emergency services and coordinates your response — in a live emergency always contact the relevant emergency number first.